FAQ
General
Where is your company located?
Our main office is in New York City.
Do you have any retail locations?
Orders & Payment
How do I make changes after my order has been placed?
How to know if my order has completed?
Why don’t I receive the confirmed email after placing an order successfully?
Will I have to pay customs duties, taxes or other fees?
How do I change the currency?
Which payment methods do you accept?
How do you secure my payment information?
Is my personal information kept private?
Jewelry
What is the material of your charms and bracelets?
Do your charms all fit European style charm bracelets?
How to make personalized photo charm on Gnoce?
1. Turn to Gnoce.com and choose Charm catagray, then open the page personalized photo charm according to the theme.
2. Choose your preferred charm.
3. Upload your desired photo.
4. Add the item to your shopping cart.
Why cannot I upload the picture when I want to make personalized photo charm?
If this situation happens, it may caused by the slow speed of your using browser. You can change other browser to try again. Or you can also place your order first and send your picture and your order number to us: service@gnoce.my. Then we will deal with your personalized photo charm.
Shipping, Delivery & Returns
Do you ship worldwide?
How long until I receive my jewelry?
All Gnoce items are made-to-order. Processing time differs from product to product. Popular styles order is confirmed before 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 1-3 working days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
What should I do if I can’t receive my parcel?
What if I don't like my jewelry after receive it?
What is your return policy?
We offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If you would like to know more, please view our 60-day return policy.